Cleaning your QEnergySpa ORB

 

 

Maintain Your QEnergySpa with Proper Cleaning

Cleaning the Q Energy Spa

 

To maintain your system in optimum condition, it is important to clean it.

It is best to clean after every use, especially between different people.

If only you, perhaps every 3-4 uses.

 

 

Cleaning the Q Energy Spa Orb
Outlined below are the factors that need to be considered when cleaning the Orb. Both in the clinic and in your home.

We also recommend some ‘tried and tested’ cleaning solutions that are currently available on the market.



Maintaining your Orb

orb-blue clear-orb
 When cleaning your Orb, four (4) factors need to be considered:

  • Hygiene – Avoid cross contamination from one person to the next.
  • Presentation – A dirty Orb is not a good look in professional practice or clinic.
  • Energy Transfer – Remove all energetic properties of the previous person in session, before embarking on a new session with a different individual.
  • Life of Orb – The longer you soak your Orb in any solution, the shorter the life of the components of the Orb. So soak at a minimum.


To keep your QEnergySpa Orb clean, there are a few different methods that may be employed depending on your situation.

In the Clinic

    Following a session in a clinic or practice setting, it is recommended that you follow these cleaning instructions.                            Following the guidelines below will allow you to get the longest life from your orb, rings, tracks and cable.

  • Rinse your Orb in clean warm water.
  • Place your Orb in a cleaning solution for a few seconds (this will ensure removal of any deposit of sediment or mineral and energetic properties). It is strongly advised that you wear protective gloves when cleaning the Orb using the recommended cleaning solutions.
  • Rinse Orb vigorously in a container of warm water, to wash off the residual cleaning solution and place under fresh running warm water for 30 seconds (your Orb is ready for the next session).
  • At the end of the day, you may like to completely disassemble the Orb and leave it in solution 5 – 15 minutes. This is a good time to inspect all the components and replace the Rings and Tracks if needed. If the Orb shell and Center Module are still dirty after the 15 minutes of soaking in solution; these parts can be soaked for longer.

Note: The field created during session slowly alters the components. Over time the plastic becomes increasingly more brittle. Pulling the Orb apart regularly, ensures that the components don’t adhere, making it difficult to pull apart.

 

Cleaning Solution: CLR
CLR (most supermarkets) This solution should be mixed 1:1; one part (CLR) to one part water. clr This mixture can be stored in a re-sealable container and used many times before needing to be replaced. The solution when first mixed can be relatively aggressive and it is advised that you do not leave your Orb in this solution for longer than the recommended time period (15-30 minutes) as it may degrade Orb components prematurely. Once the solution has been used a few times, this aggressive nature diminishes.
WARNING: Be aware that all of the above mentioned cleaning solutions may damage cupboard, stainless steel, floor and bench top surfaces, in their undiluted and diluted states. Hence, it is always a good idea to clean up spills as soon as they occur. We accept no liability for any damage or injury that may occur by the use of these solvents.

 

A Natural Cleaning Solution

lemon-juicer

  • Rinse your Orb in clean warm water.
  • Prepare your DeScale Magic natural cleaning solution
  • Place your Orb in cleaning solution for 5 minutes between sessions (this will ensure removal of any deposit of sediment or mineral and energetic properties).
  • Rinse Orb vigorously in a container of warm water, to wash off the residual cleaning solution and place under fresh running warm water for 30 seconds (your Orb is ready for the next session).

     Order DeScale Magic

At the end of the day, you may like to pull the Orb apart and leave it in solution 10 – 15 minutes. This is a good time to inspect all the components and replace the Rings & Tracks if needed. If the Orb shell and Center Module are still dirty after the 15 minutes of soaking in solution; these parts can be soaked for longer.

In your home
For home users, the cleaning of the ORB may be carried out as described above. However, to lengthen the life of the ORB components, it is advisable to clean your Orb at a minimum, e.g. every time you replace your positive rings and track set. This will ensure that you do not get an excessive build up of mineral and other deposits that may interfere with the proper function of your QEnergySpa.

 

If however, more than one person is using the Orb, it is recommended that a solution is used between the different users to ensure that no energetic component from the previous person interferes with the session of the next person.

 

 Maintenance

Plate and Track sets replacement.
Water conditions play a large role in the erosion of the positive plates and track. For this reason it is very difficult to put a time frame on when to replace. The easiest way to determine when to change the positive plates and track is to take a close inspection.

Place your finger on the positive plates and track, if it bends, replace it as the metal has deteriorated.

 

When replacing plates or taking the ORB apart please read the manual carefully & check the ORB quick reference guide.

 

PLEASE NOTE:
platechange
When reassembling the Array (pictured) or the Orb, always ensure the top positive ring is sitting on and touching the Positive track . The cable connector hood is fitted flush with the orb.

 

Please take care of the QEnergySpa. Whenever the need arises to ship the system either use the original Styrofoam box inside another bag or box. Sharp objects including other cardboard boxes can easily damage the Styrofoam box. Q The Experience is not responsible of any damage that occurs through owner negligence.

 

Protect the front of the Energy Spa from knocks and scratches. The Attenuator switch on the model 2100, 3024, 3100 and 2500 is prone to damage from strong impacts. Place bubble wrap or foam over the switch whilst in the carry bag.

 

 

 

Potassium Citrate

Potassium citrate (food grade) raises the conductivity level

of the water safely for use with the QEnergySpa, BEFE.

Q2Spa.net | The ORIGINAL Q Energy Spa
Potassium Citrate, 100 grams /1 pack or 3 pack
The BEFE QEnergy Spa is only available from Q The Experience.

 

Display all BEFE QEnergy Spa Parts and Consumables online. Go here. Nothing works as well as the BEFE QEnergy Spa. For that reason, insist on only that. Are you looking for a foot bath? Then you have found the right place. Please Contact us with any questions. First of all, Q2Spa.net has sold The BEFE QEnergy Spa Products online since 2002.

 

Potassium Citrate Promotes Conductivity
Potassium Citrate promotes conductivity in the water. This is what helps the BEFE QEnergySpa operate at an efficient operating level, by obtaining the proper conductivity level in the water. Potassium Citrate (food grade) is a safe and reliable product to use as it also will not wear the Orbs stainless steel rings and tracks as quickly as sea salt. NOT always is this needed.

Why or When Do I Need to Use Potassium Citrate
For example, the water quality in many major cities is deficient of minerals. Potassium Citrate is ONLY added if your water is lacking conductivity. Cities like New York City, Las Vegas, Los Angeles, and Chicago may require this mineral. Hence, this requires Potassium Citrate to increase conductivity. That said, Potassium Citrate is NOT required for all water. You want to see at least 2 LIGHTS on your BEFE QEnergySpa display panel to confirm that you have enough conductivity. On the Models 4100, 4105, q46 or q47 – you will receive a display that alerts you of low conductivity. All other models reveal a display panel.

For example, we have wonderful mineral-rich water from the mountains here in Denver, Colorado.

Is Potassium Citrate Better than Salt?

Yes. Sea salt or rock salt may also be used to raise the conductivity. However, the salt will wear out the steel rings and tracks much faster. If you NEED to use salt, for your mineral deficient water – we choose to use Potassium Citrate.
We have most items in stock.

Are you uncertain about what you need to keep your Orb, cable or BEFE Q Energy Spa running smoothly?
No problem! We have all the parts you need to replenish your BEFE Q Energy Spa on our PARTS page here. In addition, the most requested items include Cables, replacement rings and tracks. We also handle any repairs both warranty and any service required on any age of machine from the original BEFE sold in 1997 to the current models available today.

 

Please Contact us with any questions.
ORIGINAL BEFE Q Energy Spa | Q The Experience | Ionic Foot Bath | Troubleshooting

Potassium Citrate 3 pack of 100 grams each
Potassium Citrate 10 Pack

QEnergySpa and BEFE Repairs

Q2Spa.net is your authorized North American service
center for all warranty repair, part sales and refurbishing.

REPAIRS
ORB Refurbish   Array Refurbish   Power Supply Repair  Cleaning

REPLACEMENT PARTS
Cables   ORB Parts   Array Parts   New ORB

Is your QEnergySpa or BEFE having problems?

Uncertain of the problem? We offer a FREE inspection.

Upon receiving the unit, an estimate of labor and parts costs is relayed to owner for approval. At that time

a credit card number and shipping information is obtained. Most units ship within 48 hours as we maintain

a supply of parts for the most models. It is preferred that customers call prior to shipping unit due to past history of being able to fix problem over the phone saving time and money for you, the customer.

DOES YOUR ORB LOOK LIKE THIS ?
orb It’s important that you clean the orb after every bath for 30-60 minutes with the proper cleaning solution and replace any or all of the components as necessary. Leaving the cable connected, lower the Orb and Mohawk into the solution as this will prolong the cable contacts also.

OR LIKE THIS ORB ?
dirty-orb This Orb Example has not been taken care of properly for a long time. To maintain your system in optimum condition, it is important to clean it regularly – preferable after every use.

Cleaning Product suggested: CLR(Calcium, Lime and Rust) in a solution 1:1 (1 parts water/1 part CLR)
ORB Refurbishing fee of $30.00 plus PARTS (if needed), plus shipping, handling and insurance.

Orb Cleaning Instructions…

  1.     Rinse off thoroughly and vigorously in the sink to remove all build up
  2.     Place the Orb/Array into the cleaning solution for between 5 to 10 minutes after every session
  3.     CLR is mixed 1:1, half CLR, half water, in as small container as possible, with re-sealable lid
  4.     Judge the actual time by the amount of dirt on the Orb/Array
  5.     Leaving it in the solution for longer than necessary will cause excessive wear
  6.     You can and may leave the cable attached while soaking the Orb/Array in the cleaning solution. However    at times, it may be better of being detached from the Orb/Array and the Orb Connector end of the cable placed into the solution next to the Orb. This will help get to the dirt inside the cable connector
  7.     Once clean, rinse off, under luke warm water, no hotter than your hands can handle
  8.     Leave to dry before putting it away

Please note:
If the Orb has not been cleaned for weeks or months, it may be necessary to soak the Orb in the cleaning solution overnight. This may/will wear your orb un-necessarily.

This cleaning solution can be re-used many times and should be replaced when it is no longer effective. Check the Orb/Array regularly. A lightly marked Orb/Array may clean completely in an hour. A heavily marked Orb/Array may take up to 48 hours. It is advised to check every few hours. Variations in time occur due to water used, measurements and the amount of marking on the Orb/Array.

DOES YOUR ARRAY LOOK LIKE THIS ?
BEFE It’s important that you clean the array after every bath for 30-60 minutes with the proper cleaning solution and replace the set of plates & track as necessary.  Leaving the cable connected, lowers the array and contacts into the solution as this will prolong the cable contacts also.

 


OR LIKE THIS ARRAY ?
dirty-array This Array Example has not been taken care of properly for a long time. To maintain your system in optimum condition, it is important to clean it, preferably after every use.
Cleaning Product suggested: CLR(Calcium, Lime and Rust) in a solution 1:1 (1 parts water/1 part CLR)

Array Refurbishing (average cost is $225.00 – depending on LIMITED parts available and parts replaced) plus shipping and handling. We also have NEW orb and Cable replacements for all BEFE Models ORDER here.

Please note: All ARRAYS are now repaired in-house. We will inspect unit for parts necessary to put the unit into “like new” condition. Prior to refurbishing your Array, we will call you for authorization and credit card number. Typical turn-around time is approximately 72 hours.

 

POWER SUPPLY REPAIR
q2 power supplyThere are several models of power supplies that have evolved since the original BEFE was marketed in 1996. In the order of origination we have the 3006, 3024, 2100, 2500, 3100, 4105, q46.
Current Models: q47, q36 and q 26. We have ALL parts in stock to fix your machine.

The repair labor, regardless of model, repair costs vary: Repair rates are: $80.00/hour, 1 hour minimum.
Upon receiving the unit, an estimate of labor and parts costs is relayed to owner for approval. At that time a credit card number and shipping information is obtained. Most units ship within 72 hours as we maintain a supply of parts for the most models.

It is preferred that customers call prior to shipping unit due to past history of being able

to fix problem over the phone saving time and money for you, the customer.

 

Are you ready to inquire more about a repair?
If so, please call me, Debbie Allen, QBeP at: 303-782-4841
Ship all repairs to:
Denver Nutrition, LLC
4631 East Amherst Ave.
Denver, CO 80222

 

ORB Assembly Guide

ORB Assembly Guide

 This diagram shows all the parts of the Orb and the corresponding number of each part. To avoid any misunderstanding, please refer to these names and numbers when discussing the Orb assembly with your consultant.

 ORB-exploded

Orb Components:

  1. Bottom Orb Shell (Base)

  2. Bottom Button (Bottom Ring Assembly)

  3. Positive Ring (Sharp Edge facing UP)

  4. Positive Track

  5. Centre Module (Copper & two Rings)

  6. Positive Ring (Sharp Edge facing DOWN)

  7. Top Button (Top Ring Assembly)

  8. Top Orb Shell

  9. Cable Connector (Mohawk)

  10. Locking clip


Each step is noted here. Please see below for a step-by-step larger view

Exploded View

ORB-exploded

Step Explanations:
This diagram shows all the parts of the Orb and the corresponding number of each part.  To avoid any misunderstanding, please refer to these names and numbers when discussing the Orb assembly with your consultant. Orb Components

  1. Bottom Orb Shell (Base)
  2. Bottom Button (Bottom Ring Assembly)
  3. Positive Ring (Sharp Edge facing UP)
  4. Positive Track
  5. Centre Module (Copper & two Rings)
  6. Positive Ring (Sharp Edge facing DOWN)
  7. Top Button (Top Ring Assembly)
  8. Top Orb Shell
  9. Cable Connector (Mohawk)
  10. Locking clip

 

Step 1a.  Begin with the Bottom Shell (Orb Base)

ORB-step-1

Step Explanations:
Begin the Assembly by taking the Bottom Orb Shell (#1). Take note of the brass post recess as shown here.

Step 1b.  Insert the first Ring with Brass Post.

ORB-step-1

Step Explanations:
Press the Bottom Button (#2) into the Bottom Orb Shell with the Brass Post pointing down to fit into the recess.

Step 2.  Inserting the 2nd Ring.

ORB-step-2

Step Explanations:
Place one Positive Ring (#3) into the Orb Shell.

For optimal performance please ensure that the less-rounded edge of the Positive Ring face up.

Step 3.  Inserting the Positive Track.

ORB-step-3

Step Explanations:
Place the Positive Track (#4) into the Orb Shell, resting on (A) the Positive Ring and (B) the indent on the Orb Shell.

Step 4.  Inserting the Centre Module.

ORB-step-4

Step Explanations:
Fit the Centre Module (#5) into the Orb Shell between the Positive Track arms as shown, (B) ensuring that the Negative Track (A) is directly opposite the Positive Track.
The Centre Module (#5) should rest on the Bottom Button (#2) and be level within the Orb Shell.

Step 5.  Inserting the 2nd Positive Ring.

ORB-step-5

Step Explanations:
Place the remaining Positive Ring (#6) into the Orb resting on top of the Positive Track (#4) as shown (A).

For optimal performance please ensure that the less-rounded edge of the Positive Ring faces down.

Step 6a. 

ORB-step-5

Step Explanations:
Take the Top Orb Shell (#8) and locate the hole in the top.

Step 6b.  Inserting the Top Button.

ORB-step-6

Step Explanations:
Insert the Top Button (#7) into the Top Orb Shell so that the Brass Post protrudes through the hole. Gently rotate it so that it goes in smoothly. It should hold in firmly.

Step 7a.  Fitting the Top Orb Shell.

ORB-step-7

Step Explanations:
Align the arrows (A) on the rear of the Orb Shell. When placed correctly, the Tab on the rear of the Bottom Orb Shell (B) will match up with the Hole (B) on the rear of the Top Orb Shell.

Step 7b.  Closing the Top Orb Shell.

ORB-step-7

Step Explanations:
Close the Top and Bottom Orb shells as if hinged at the back. The small indent in the Top Shell (C) will align with the Positive Track Eyelet (#4).

Step 8a.  Locate Guide Slots.

ORB-step-8

Step Explanations:
Locate the Guide Slots and the Top Slot in the Orb.

Step 8b.  Fitting the Cable Connector.

ORB-step-8

Step Explanations:
Slide the tip of the Cable Connector (#9) into the Top Slot of the Orb. Align the Guide Pins with the Guide Slots in the Orb and push the Cable Connector firmly against the Orb.

Step 9.  Locking the Cable Connector in place.

ORB-step-9

Step Explanations:
Ensure that there is no gap between the Orb and the Cable Connector. Whilst holding the Cable Connector firmly against the Orb, slide the Locking Clip (#10) upward fastening the Cable Connector to the Orb.

Step 10. Locking the Cable Connector in place.

ORB-step-10

Step Explanations:
Ensure the Locking Clip clicks over the top of the Locking Pins on the Cable Connector.

Your Orb is now complete.

ORB-step-11

Step Explanations:
Your Orb is now complete and ready to begin a Q ENERGYspa session.


Remember to never use force, and if in doubt, please call me.

 

WHEN DO I REPLACE RINGS AND TRACK OR CABLE?

replacement parts


Regularly inspect the Rings and Track within the orb.

Replace the Rings and Track when visibly pitted and or worn or when the edges or thickness have been visibly affected. Note that the more corroded the Rings and Tracks become, the less effective they are. In the picture above, the second ring and track is at the stage at which we recommend that they should be replaced.

 

 

worn-cable

Regularly inspect the Cable, too!

The second cable connector (Mohawk) from the left in the image shown, may require replacement. You should consider ordering a new cable at this stage. Don’t be tempted to add more ‘conductive agent’ at this stage in order to get the required conductivity. If the connections are not adequate, the unit will not function correctly and will decrease the life of the Orb considerably.

FACTORS AFFECTING THE LIFESPAN OF THE ORB:
The Rings and Tracks generally last 7 to 20 Sessions.
The Orb and Cable are considered consumables and has a limited lifespan.

The factors affecting the lifespan include:

  • The frequency of use.
  • The water source; bore, tank or tap water. All these sources are continually changing conductivity. For example your local water authorities are testing water supplies daily and adding the required chemicals depending on their results. Tank water changes depending on pollution levels.
  • Whether a ‘conductive agent’ has been added and what type. Potassium Citrate (Food Grade) causes less wear on the Rings and Track compared to salt. Adding more ‘conductive agent’ when not required, due to insufficient connections, will cause premature degradation of the Orb.
  • Length of time in cleaning solution. Soak Orb components in solution for a minimum amount of time.
  • Running the unit at higher settings may degrade the Rings and Track prematurely.
  • Environmental factors such as temperature, humidity, altitude, proximity to radio/micro waves, other power sources, geographical and geological factors will affect the lifespan of the Orb while it is running.
  • The person having the session with the QEnergySpa.

HOW TO MAXIMIZE THE LIFESPAN OF: Your Orb, Cable and Power Supply orb-and-cable

Regularly, inspect the connections on the inside of the cable connector (the Mohawk) for oxidation and wear. Replace the Cable when visibly corroded and pitted.
The more corroded the stainless steel cable connectors are, the softer they become and hence the more likely they are to drop back and rest on the plastic. This can be remedied by inserting a small flat head screw driver or handle of a teaspoon behind the plate and while holding the point where the connector is attached, easing it forward.

 

Only recommended as a last resort before ordering a replacement cable.

  • Run your unit at the recommended activity level.
  • Only add conductive agent when absolutely necessary and then just enough in order for the unit to operate. Please note that after just one session with too much conductive agent added, the life of the Orb and cable will deteriorate rapidly.
  • When cleaning, soak metal components to remove lime, rust and or scale. However, keep the time in the cleaning solution to a minimum.
  • Never polish or buff the Rings and Track, or center module with any product.
  • Never subject the Orb or Cable Connector to water temperatures higher than bearable to your skin. Do NOT clean the Orb in boiling water, a Dishwasher or Autoclave.
  • Never file components in order to clean them. You may use a soft tooth brush or a soft plastic kitchen scour. Never scratch or dent the surfaces.
  • Always use the supplied carry bag for storage and transportation to avoid possible damage. Store in a dry, clean place. Be sure to unplug the Cable from the Power Supply when not in use.
  • Place unit away from foot traffic and other hazards while in use.

HOW TO MAINTAIN GOOD “CONNECTIONS”

  • Inspect the Orb connections on a regular basis.
  • Pay particular attention to the pins located in the Cable Plug that attaches to the Power Supply. Ensure they have not been corroded, bent or broken.
  • When the Cable is attached to the Orb, view through the side of the Mohawk to ensure firm connections with the Brass Rod protruding through the top of the Orb shell and the eyelet of the Positive Track on the side of the Orb. Also ensure that you keep these connections clean and free from corrosion.
  • Ensure that the Positive Track makes good connection with the Positive Rings.
  • For maximum efficiency, ensure that the Negative Copper Track (not the Copper Ring) connecting the two Negative Rings that form part of the Center Module, is sitting opposite the Positive Track. Refer to Step 4 of the Orb assembly guide.
  • Ensure that the Top and Bottom Buttons are intact and firmly attached to the Brass Rods. If not, replace.

 

Are you ready to inquire more about a repair?
If so, please call me, Debbie Allen, QBeP at: 303-782-4841
Ship all repairs to:
Denver Nutrition, LLC
4631 East Amherst Ave.
Denver, CO 80222

Array Assembly Guide

Plate and Track sets replacement.
array Are you still using an original import: The BEFE (Bio-Electric Field Enhancer)?

Here are some instructions on how to replace the plates and track.

Water conditions play a large role in the erosion of the positive plates and track. For this reason it is very difficult to put a time frame on when to replace. The easiest way to determine when to change the positive plates and track is to take a close inspection. Place your finger on the positive plates and track, if it bends, replace it as the metal has deteriorated. When replacing plates or taking the ORB apart please read the manual carefully & check the ORB quick reference guide.

 

PLEASE NOTE:
array plate change
When reassembling the Array (pictured) or the Orb, always ensure the top positive ring is sitting on and touching the Positive track .

The cable connector hood is fitted flush with the orb.

 

 

The diagrams below represents one of our initial array creations.However, the assembly is still the same.

 

B.E.F.E. Array

array change step 1

Step 1

 Remove the stainless steel Track from the Plates by swinging outwards at an angle and then slide it downwards to extract it from the Top Acrylic Plate. If it is still in good condition, it will need to be un-clipped from the Bottom Positive Plate.

array change step 2

Step 2

 Place 2 fingers through the holes in the Removable Leg assembly and gently pull it outwards horizontal to the unit. The old Positive Plates should come out with it, but if they don’t, gently remove them as well.

array change step 3

Step 3

 Slot the new Plates into the slots and gently slide the assembly back into place. Be sure to align the Plates correctly with the appropriate slots in the other Legs. If the assembly does not slot in correctly, do not force it. Double check to make sure that it is all correctly aligned.

Step 4

 Slot the top of the Track into the slot in the Top Plate and slide it up and in at the same time. Be sure that the Track contacts are sitting on the top of the Top Plate and the bottom of the Bottom Plate. The Track should click into place.

completed arrayCompleted Array


Troubleshooting Your BEFE QEnergySpa

 

The QEnergySpa is easy to use and once you are familiar with the basic principles, it becomes second nature. In the event that you are experiencing some difficulty, the following guide will assist.  As long as effervescence is visibly emitted from the Orb, it will function and produce the results as designed.

 

 

 

                                       Troubleshooting Guide

Challenge

Possible

cause(s)

Possible solution
  • No lights on the power supply at all. (All models).
  • No power source.
  • Ensure that the unit is plugged in at the wall and switched on.
  • Ensure that the power supply’s on/off switch is on.
  • Fuses are blown.
  • Replace both of the fuses at the back of the unit with 2 Amp
    fuses (amperage is etched on the metal of the fuse).
  • Internal power failure.
  • Please call your nearest Q The Experience service center
    for assistance.
  • Power light is on, the output light is off. (Models 3100 and 2500 only).
  • Front/output fuse has blown.
  • Push-in and unscrew the front fuse holder in an anti-clockwise
    direction and replace with a 4 Amp fuse.
  • Internal power has failed.
  • Please call your nearest Q The Experience service center for assistance.
  • Front fuse blows continuously (Models 3100 and 2500).

The code ‘Fo’ is displayed on the screen (model q47/4105 only).

  • Power light, output light, and system light are all on. Still no activity.
  • The Orb does not appear to produce bubbles or
    effervescence (All Models).
  • There is a problem with the either the Orb assembly, the Cable
    connections or water conductivity.
  • Internal power has failed.
  1. Ensure that the Orb Cable plug is making proper contact within
    the socket of the power supply and that the locking sleeve
    is locked in place by a clockwise turn.
  2. Ensure that the connectors on the Orb end of the Cable (the
    ‘Mohawk’) are not excessively worn and making proper contact with
    the brass rod protruding from the top of the Orb and the eyelet of
    the positive track (protruding at the side of the Orb).
  3. Check that the positive track is installed correctly, touching the
    positive rings only.
  4. Check that the Orb is assembled correctly. Buttons (with the brass rods) are pointing away from
    the Centre Module.
  5. Check for loose parts within the Orb.
  6. Inspect the Rings & Track within the Orb and replace them when visibly pitted and or worn.
  7. Replace water and adjust with ‘Conductive Agent’ to correct the conductivity. Also, see below,
    too conductive water (if fuses blow continuously).
  8. Replace the front fuse with a 4 Amp fuse.
  9. If none of the above steps
    identifies and resolves the problem, please call your nearest Q The Experience service center for assistance.
  • The Activity level lights are in the excessive range
    (Models 3100 & 2500).
  • The display panel reads ‘Hi’ (Model 4105).
  • The water is too conductive.
    • Internal power has failed.
  1. Select a lower setting (Models 3100 & 2500).
  • Dilute with tank or distilled water or replace water and start again.
  • Turn unit off and count to ten before turning unit on again. This allows the 4105 to select a lower setting. (4105 only).
  • If the excessive light is illuminated and the highest ‘water quality’ of 3 bars is also illuminated; turning the unit off and adding a little more salt, forces the unit to select a lower ‘water quality’ setting when it is turned on again. The unit should then show a lower reading on the display panel.  (q47/4105 only).
  • If none of the above steps identifies and resolves the problem, please call your nearest Q The Experience service center for assistance.
  • Cannot insert Orb Cable plug into the power supply (all
    models).
  • Check that the semicircular indentation on the plug is lined up correctly with the same on the power supply.
  • Check that there is nothing impeding the plug.
  • Check that the pins in the plug are not bent.
  • The Orb Cable plug falls out of the socket (all models).
  • The code ‘nc’ and/or ‘Sd’ is visible on the display panel (model 4105 only).
  • The plug is not locked in place at the socket by the clockwise turn
    of the locking sleeve.
  • Push the DC output plug into the socket as far as it will go without force
    and lock the locking sleeve in place by a clockwise screw action.
  • The display panel reads ‘go’ (Model 4105 only).
  • The unit has gone through its initialization sequence, has selected
    the water quality and set the time of 35 minutes.
  • Press The Green Start Button if you are having the standard 35-minute session.
  • To reset the timer, press mode button repeatedly until the timer button lights
    up and the number 35 appears on the display panel. Pressing the set button
    will make the units timer go down
    in 5 minutes increments. Wait for the unit to say ‘go’, then press the green start button.
  • The display panel reads ‘Fi’ (Model 4105).
  • Internal fuse is blown.
  • Please call your nearest Q The Experience service center for assistance.
  • The display panel reads ‘Sd’ (Model 4105).
  • Self-diagnostic mode.
  • Check connections with Orb, water, and Cable. Please see the
    9 steps above to identify the problem.
  • The display panel reads ‘’ (Model 4105 only).
  • You have pressed the mode button twice, the action light is on. The system is operating normally.
  • Press the ‘mode’ button for a different display mode if you wish. Enjoy your session.

Q Tech recommends the
use of a surge protector with the unit at all times.

Model 4105 Display Codes

go Press START
Sc Session Completed Successfully
Normal Operation
nc No Connection Detected
Lo Low; Insufficient Conductivity
Hi High; Excessive Conductivity
Fo Output Fuse Likely Blown
Sd Self Diagnostic Mode
dc Diagnostic Complete
Fi Internal Fuse blown, Call for service
40-99 Internal Error, Call for service

 

 

Disclaimer: Please note that the Q ENERGYspa® is not offered, nor intended to diagnose, cure, mitigate, prevent or treat any disease or health condition and is not a medical device. Use only as directed and consult your primary health care provider if you have any medical concerns and/or if symptoms persists. Water color from any session, with any device of this technology, may vary due to a large number of different parameters and circumstances.

NO interpretation should EVER be applied to any one color and/or precipitation, NO matter the configuration or system used. To do so, would show a serious lack of judgement and unerstanding of the technology.